Do I need to change my phone number?

No, you can keep your current number. You just need to activate call forwarding, which takes seconds directly from your phone by dialling a code — no need to call your carrier or go through any paperwork. We guide you through the setup so it's ready in minutes.

Does the AI speak naturally?

Yes. Our assistant is specifically trained to speak naturally and professionally. It understands accents, colloquial expressions, and communicates with a professional yet friendly tone, just like a real receptionist would.

Can I listen to call recordings?

Of course. Every call is recorded and transcribed automatically. From the control panel or mobile app, you can listen to recordings, read full transcripts, and review AI-generated summaries.

What if the client wants to talk to a person?

The AI detects when a client needs human attention and can automatically transfer the call to your receptionist. You define the transfer rules based on your business's needs.

How long does the initial setup take?

Your business can be operational in under 24 hours. We just need your professionals, services, and schedules. We handle configuring and training the AI with all your business's information.

Are my data and my clients' data secure?

Absolutely. We comply with GDPR and all applicable data protection regulations. All data is encrypted in transit and at rest. Recordings are stored securely and only you have access.

Can I cancel at any time?

Yes, with no lock-in or penalties. You can cancel your subscription at any time from the control panel. Your data is kept for 30 days in case you decide to come back.

Can clients book via WhatsApp?

Yes. Your clients can text on WhatsApp anytime to book, cancel, or check their appointments. They can also ask about services, pricing, and availability. The AI assistant responds instantly, just like on the phone. They don't need to download anything.

Do I need a different WhatsApp number?

Yes. In Spain the WhatsApp number must be different from the voice number, so we set up one for WhatsApp Business and another one for calls. You do not have to change anything: we keep your current phone number by activating call forwarding, and we take care of setting up WhatsApp.

Davoxly — AI receptionist that answers, books and gets you paid

Getting Started

Access the panel

Learn to sign in and navigate your clinic

Understanding the Dashboard

Get to know the stats and main view

Appointments

Create a manual appointment

Book appointments step by step from the panel

Change appointment status

Confirm, complete, or cancel appointments easily

View the calendar

See all your appointments in the weekly view

Patients

Register a patient

Add new patients to your clinic

Search for a patient

Find patients by name or phone

Appointment history

Review a patient's full appointment history

Professionals

Add a professional

Register professionals and assign services

Set up schedules

Define time blocks for each professional

Services & Holidays

Create a service

Define treatments with duration and price

Add a holiday

Block days so the AI won't book

AI Assistant

How the assistant works

Understand the call flow and AI

Call logs

Review transcripts and recordings

Settings

Clinic settings

Set up hours, payments, and confirmation

Configure the voice

Customize the assistant voice and model

Payments & billing

Charge a deposit at booking

Protect your calendar with a deposit at booking

Generate and send a receipt

Create, send and print the proof of payment

Outstanding balances

Track your clients' outstanding balances

Revenue reports

Review your revenue and fees

Set up payments and Stripe

Connect Stripe and enable online payments